Does Samsung Give Free Screen Replacement? Find Out

As smartphone lovers, we’ve all felt the shock of a cracked screen. Wondering if Samsung offers free screen replacement is common. This article will explore Samsung’s repair policies, screen replacement costs, and how to get your device fixed.

Key Takeaways

• Samsung offers free screen protector replacement services for its latest Galaxy Z Flip5 5G and Z Fold5 5G models¹
• The Galaxy Z Flip4 5G and Z Fold4 5G also come with 3 free screen protector replacement services¹
• Samsung’s screen replacement prices range from $300 to $1,030, depending on the device model²
• The Samsung Care+ device protection plan offers coverage for screen repairs and replacements
• Authorized Samsung service centres are the best option for getting your device repaired or replaced

Samsung’s Screen Repair and Replacement Policies

Understanding Samsung’s Approach to Device Repairs

Samsung has a clear approach to screen repairs. They know accidents can happen and offer various options to fix your device. With free screen protector replacements and device protection plans, Samsung supports their customers.

Criteria for Screen Repair vs. Replacement

Samsung’s technicians will check the damage on your screen. Sometimes, a repair is enough, but sometimes you need a full replacement. The decision depends on the damage’s severity, the device model, and its overall condition.

Does Samsung Give Free Screen Replacement?

Galaxy Z Series Screen Protector Replacement

Samsung offers a free screen protector replacement for its Galaxy Z Flip5 5G and Z Fold5 5G devices. These phones come with 3 free replacements at Samsung service centres¹. This shows Samsung’s commitment to keeping your device in great shape.

The Galaxy Z Flip4 5G and Z Fold4 5G also got 3 free replacements¹. While a one-time replacement costs $199¹, the free service helps keep the device’s screen safe.

Main Screen Replacement Offers and Discounts

The Galaxy Z Flip3 5G and Z Fold3 5G had a one-time free screen protector replacement¹. But this offer ended on September 9, 2022. Now, Samsung focuses on screen protector replacements for its latest models.

Cracks on the Ultra Thin Glass of the Galaxy Z Flip4 or Z Fold4 are covered by warranty, unless there are other damages¹. This adds extra protection for customers with minor screen issues.

Samsung Authorised Service Centres in Australia

To get Samsung’s screen repair or replacement, visit an authorized service centre. These centres have trained technicians who can check the damage, give estimates, and fix or replace your device. It’s important to go to a centre for genuine Samsung parts and support.

Samsung Care+ Device Protection Plan

Benefits and Coverage of Samsung Care+

The Samsung Care+ plan offers extra protection for your device. This service covers screen repairs, device swaps, and mobile refreshes³. The cost of Samsung Care+ varies by device, from $99 to $399 for a year, and $149 to $399 for two years³. You can buy Samsung Care+ within 30 days of getting your device.

Under Samsung Care+, swap fees are $149 to $299, and Mobile Refresh fees are $45 to $99³. The plan includes 1 swap or 1 Mobile Refresh over 12 months for a year, and 2 swaps or 2 Mobile Refreshes over 24 months for two years³. This coverage gives peace of mind for those protecting their Samsung device.

Screen Replacement Costs by Model

Galaxy Z Series Screen Replacement Prices

Samsung’s Galaxy Z Series screen replacement costs range from $575.00 to $1030.00². These prices reflect the advanced tech and engineering in these foldable devices.

Galaxy S Series Screen Replacement Prices

For the Galaxy S Series, screen replacement costs are between $300.00 and $575.00². The Galaxy S22 Ultra 5G has the highest price at $575.00, while the Galaxy S23 FE costs $300.00².

Galaxy Note Series Screen Replacement Prices

The Galaxy Note Series screen replacement prices are from $390.00 to $485.00². The Galaxy Note10+ 5G and Galaxy Note10+ have the highest price at $485.00, while the Galaxy Note20 5G and Galaxy Note20 cost $390.00².

How to Initiate a Screen Repair or Replacement Claim

Step-by-Step Guide for Submitting a Claim

If your Samsung device needs a screen repair or replacement, the process is easy. First, find an authorized Samsung service centre near you. Use the company’s online tools to locate the nearest centre. Then, schedule an appointment and bring your device for an assessment.

The technicians will check the damage and give you a detailed estimate. If it’s covered by warranty or Samsung Care+, the repair or replacement will be smooth. Remember, you must claim the screen protector replacement within 12 months of buying your device¹.

Samsung Customer Support and Resources

Samsung provides excellent customer support. If you have questions or concerns about screen repairs, replacements, or Samsung Care+, contact their dedicated customer service team. They’ll help you through the process and ensure your device is working perfectly.

Protecting Your Samsung Device Investment

Tips for Proper Device Care and Maintenance

To keep your Samsung device in top shape, follow some simple care tips. Use a high-quality screen protector, handle your device carefully, and avoid extreme temperatures or direct sunlight. Clean your device regularly and store it properly to extend its life.

Conclusion

Accidents and screen damage are part of smartphone ownership. But Samsung’s repair and replacement policies, along with Samsung Care+, offer solutions to keep your device in great condition. By understanding your options and taking care of your device, you can protect your investment and enjoy your smartphone fully.

Samsung’s Screen Repair and Replacement Policies

Samsung knows how crucial it is to keep our devices working well. That’s why we have a detailed plan for fixing and replacing screens. We aim to offer our customers dependable and easy-to-use service⁴.

Understanding Samsung’s Approach to Device Repairs

Our service centres have the newest tech and skilled staff to check and fix your Samsung device. If only the screen needs fixing, our experts can do a targeted repair. This way, you won’t have to replace the whole screen⁴.

Criteria for Screen Repair vs. Replacement

When you take your device to a Samsung-authorised centre, our technicians will look at the damage closely. If the screen is the main issue and there’s no other damage, we might just fix it. But if the damage is more serious or the device has been badly hurt, you might need a full screen replacement⁴.

We promise to give our customers the best service we can. Our repair options are flexible to suit what you need. Whether it’s a simple fix or a full replacement, trust Samsung to get your device running smoothly again⁴.

Does Samsung Give Free Screen Replacement?

Samsung’s latest Galaxy Z series of foldable devices come with some screen benefits⁵. If you buy a Galaxy Z Flip4, Z Fold4, Z Flip5, or Z Fold5, you get a free screen protector replacement up to 3 times in 24 months⁵. This is if the original screen protector gets damaged by accident⁵.

Galaxy Z Series Screen Protector Replacement

Samsung also offers a one-time discount for screen replacement on the Galaxy Z Flip4 and Z Fold4 within a year of buying it⁵. This discount means you pay $199 for a new screen⁵.

Main Screen Replacement Offers and Discounts

While Samsung doesn’t give free screen replacements for all phones, it does offer protection and repair options for its foldables⁶. It’s smart to check the warranty and think about Samsung Care+ insurance to keep your device safe⁶.

“Cracks found on the Ultra-Thin Glass of Galaxy Z Flip4 or Z Fold4 that occur where the screens fold in the center are covered under warranty, unless other damages are present.”⁵

You must claim these offers within 12 months of buying and show your proof of purchase during that time⁵. If you try to claim outside this period, you’ll have to pay for any screen repairs caused by you⁵.

Samsung Authorised Service Centres in Australia

If your Samsung device needs a screen repair or replacement, visiting a Samsung authorised service centre in Australia is the best choice. These centres have skilled technicians ready to check your device and suggest repair or replacement options⁷.

To find the nearest Samsung authorised service centre, check the Samsung Australia website. Use their service centre locator tool to find the closest repair spot for your Samsung phone⁷.

At these centres, experts will look at your device and tell you what repairs it needs. They’ll walk you through the repair process, showing you options and costs. This helps you decide the best fix for your Samsung device⁷.

Going to a Samsung authorised service centre means your device is in expert hands. They use genuine Samsung parts and follow the manufacturer’s guidelines. This ensures your Samsung phone repairs are done well and last long⁷.

Samsung Care+ Device Protection Plan

At Samsung, we know how important it is to protect your high-quality device. That’s why we offer the Samsung Care+ device protection plan. It gives you full coverage for your Samsung device⁹.

Benefits and Coverage of Samsung Care+

With Samsung Care+, you’ll have peace of mind. You can choose between a 1-year or 2-year plan. Prices vary from $99 to $399 for the 1-year plan and $159 to $399 for the 2-year plan, based on your device⁹. If you want to swap your device, it costs between $149 to $299, and you can do it up to two times or get two mobile refreshes (or one of each) in the 24-month period⁹.

Samsung Care+ also gives you extra perks. You get unlimited accidental damage from handling coverage, with some limits, and unlimited battery repair if needed¹⁰. Plus, you can sign up for Samsung Care+ within 30 days of buying an eligible device⁹.

For devices like the Galaxy Z Flip5 5G and Z Fold5 5G, Samsung Care+ includes a 3-time screen protector replacement in 24 months¹¹. The Galaxy Z Flip4 5G and Z Fold4 5G let you replace the screen once for $199 in the first year¹¹.

For those worried about screen repairs or replacements, Samsung Care+ is a smart choice. It helps protect your Samsung device and gives you peace of mind⁹¹⁰¹¹.

Screen Replacement Costs by Model

The cost to replace a Samsung phone screen changes with the model. Samsung gives clear prices to help customers know what they might pay for repairs or a new screen. Let’s look at the prices for some popular Samsung devices.

Galaxy Z Series Screen Replacement Prices

The Galaxy Z series costs range from $575 for the Galaxy Z Flip6 5G¹² to $815 for the Galaxy Z Fold6 5G¹². These phones need special skills and parts, making them more expensive to fix.

Galaxy S Series Screen Replacement Prices

In the Galaxy S series, prices for a new screen go from $300 for the Galaxy S23 FE¹² and Galaxy S20 FE 5G¹² to $575 for the Galaxy S22 Ultra 5G¹². The cost shows the high-tech features and displays in these top models.

Galaxy Note Series Screen Replacement Prices

For the Galaxy Note series, fixing the screen costs from $335 for the Galaxy Note9¹² to $485 for the Galaxy Note10+¹². The price reflects the bigger screens and the S Pen in these phones.

Remember, the cost to replace a screen can change due to the device model, where you are, and taxes or fees¹³. Samsung’s official service centers use experts and real parts to fix your phone to its original quality¹³.

Knowing the usual cost to replace a screen helps you plan for repairs and protect your investment¹²¹³.

How to Initiate a Screen Repair or Replacement Claim

Samsung devices keep getting better, and so does the need for easy screen repair or replacement services. If your Samsung phone has a damaged screen, we’re here to help you with the claim process. Following our step-by-step guide ensures a smooth experience and gets your device working perfectly again.

Step-by-Step Guide for Submitting a Claim

1. First, go to a Samsung Authorized Service Centre in Australia. This is where you start your screen repair or replacement claim. Make sure to bring your device and proof of purchase, like your receipt or invoice.
2. At the service centre, the technicians will check the damage and decide what to do next. If your screen can be fixed or replaced, they’ll tell you what to do next.
3. Some Samsung devices, like the Galaxy Z Flip5 5G and Z Fold5 5G, qualify for free screen protector replacements or discounted main screen replacements. This is great for keeping your device safe¹⁴.
4. To use these offers, keep your proof of purchase and claim within the 12-month redemption period from purchase¹⁴.
5. If your claim is approved, the service centre will fix or replace your screen with genuine Samsung parts. You might have to pay extra if there’s more damage¹⁴.

Remember, Samsung’s repair and replacement policies differ by device model. It’s key to check the details for your Samsung phone. This guide will help you have a smooth experience and get your device working great again.

“At Samsung, we’re committed to providing our customers with the best possible support and care for their devices. Our screen repair and replacement services are designed to keep your Samsung phone in peak condition, so you can continue to enjoy the latest technology.”

If you have questions or need help with your Samsung phone repairs, our Samsung customer support team is ready to assist. Just reach out, and we’ll provide the info and support you need¹⁴¹⁵¹⁶.

Samsung Customer Support and Resources

Samsung knows how crucial it is to offer great support and resources to our customers. If you’re having trouble with your Samsung device or just need some info, our team is ready to help you¹⁷.

For quick help with your Galaxy Z Series, call our Galaxy Z Concierge line at 1300 362 603, open from 8 am to 8 pm AEST. Our experts are here to offer specific solutions and help you with repairs or replacements.

Along with phone support, Samsung has many online tools to help you fix and care for your device. You’ll find detailed manuals, troubleshooting guides, and live chat support on our Samsung support website.

We know every customer is different, so we aim to give personalized support. If you have a cracked screen or any other issue, we’re here to find the best way to fix it¹⁷.

At Samsung, we promise to give our customers the support and resources they need for a great device experience. With our full customer support, you can be sure your Samsung will work smoothly and without trouble.

Protecting Your Samsung Device Investment

Buying a high-quality Samsung device is a big step, and keeping it safe is key. By following some easy tips, you can make sure your Samsung phone, tablet, or wearable stays in top shape. This means you’ll avoid expensive repairs or getting a new one¹⁸.

Tips for Proper Device Care and Maintenance

• Use a protective case or cover to shield your device from drops, scratches, and other physical damage¹⁸.
• Avoid exposing your device to water, extreme temperatures, or other environmental hazards that could compromise its internal components¹⁹.
• Regularly clean the screen and other surfaces of your device using a soft, lint-free cloth to remove fingerprints, smudges, and other debris¹⁹.
• Follow the manufacturer’s guidelines for device usage, charging, and storage to ensure optimal performance and battery life¹⁹.
• Consider enrolling in a device protection plan like Samsung Care+ to access benefits such as screen replacement and other repair services¹⁸.

By taking these simple steps, you can keep your Samsung device safe and make it last longer. Remember, looking after your device well is important. It helps your Samsung device work great for many years¹⁸¹⁹²⁰.

“Protecting your Samsung device through proper care and maintenance is the best way to ensure it continues to serve you well for years to come.” – Samsung Customer Support

Conclusion

Samsung’s approach to fixing and replacing screens in Australia changes with each model. They don’t give free screen replacements for all devices. But, there are some perks and discounts for the Galaxy Z series foldable phones²¹.

It’s key to know about Samsung’s repair policies and warranty. This helps in taking good care of your Samsung device. Make sure to go to an authorized Samsung service center and follow their steps for repairs or replacements²²²³.

Looking after your Samsung device well can reduce the need for expensive screen fixes. With Samsung’s support and repair services, we can keep our devices running well. This lets us enjoy their features and performance for many years.

Source Links

1. Galaxy Z Premier Service | Samsung Australia
2. Front Screen Replacement Pricing List | Samsung Australia
3. Samsung Care+ | Samsung Australia
4. Samsung Care+ | Samsung Australia
5. Galaxy Z Premier Service | Samsung Australia
6. Does Samsung have free screen replacement?
7. Galaxy Z Premier Service | Samsung Australia
8. Front Screen Replacement Pricing List | Samsung Australia
9. Samsung Care+ | Samsung Australia
10. Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
11. Galaxy Z Premier Service | Samsung Australia
12. Front Screen Replacement Pricing List | Samsung Australia
13. Support | Cracked Screen Repair
14. Galaxy Z Premier Service | Samsung Australia
15. Samsung Care+ | Samsung Australia
16. Samsung Product Warranty Information | Samsung Australia
17. Request Repair And Check Repair Status | Samsung
18. Samsung Care+ | Samsung Australia
19. Samsung Product Warranty Information | Samsung Australia
20. Galaxy Z Premier Service | Samsung Australia
21. Screen Replacement Costs for Samsung Galaxy Fold in Australia
22. Top Reasons Why You Might Need a Samsung Galaxy S21 Ultra Screen Replacement
23. Top Reasons Why Samsung Galaxy S21 Ultra Screen Replacement Might Be Needed

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